NCERT Solutions Class 9 Kaushal Vikas Chapter 10: Healthcare PDF (2026-27)

Get complete, official step-by-step NCERT Solutions for Class 9 Skill Education (Kaushal Vikas) Chapter 10: Healthcare PDF for academic session 2026–27. This chapter is part of Work in Human Services. All textbook in-text tasks, activities, portfolio assessments, and check-your-understanding questions have been verified by senior subject matter experts against the official NCERT prescribed syllabus.

NCERT Class 9 Kaushal Vikas Chapter 10 Textbook Solutions

Section 10.2 Process chart Questions & Solutions

Q1. PORTFOLIO: 1. What type of healthcare services are required in the neighbourhood? Do a quick survey in the community to determine what will be useful. 2. Based on the survey, decide the type of healthcare service you will provide in your school or neighbourhood. 3. What resources, support and safety considerations will you keep in mind while planning this service?
Answer: Model Student Task Report:
1. Survey Findings: A community survey revealed a need for preventive health screening, awareness regarding occupational health hazards (such as eye strain and back pain), basic hygiene education, and guidance on nutrition and posture.
2. Healthcare Service Decided: We decided to organize a School and Community Health Awareness & Screening Camp focusing on monitoring vital signs (height, weight, BMI [Body Mass Index], temperature, blood pressure, oxygen saturation), demonstrating basic first aid, and sharing preventive remedies.
3. Resources, Support, and Safety Considerations:
Resources: Measuring instruments (thermometer, pulse oximeter, blood pressure monitor, weighing scale, height tape), first-aid kit, consent forms, promotional posters, and stationery.
Support: Guidance from local health professionals (doctor, nurse, ANM [Auxiliary Nurse Midwife], or ASHA [Accredited Social Health Activist] worker) and school administration.
Safety Considerations:* Hand hygiene (70 per cent alcohol hand sanitizer), clean face masks, disposable gloves, sanitized instruments, proper waste segregation, and ensuring no student provides medical diagnoses or prescriptions.

Section 10.3 Site visit Questions & Solutions

Q1. Think of any other points for observation while visiting the site. For example: 1. What do the practitioners value the most about the work (for example, helping people feel better, pride in providing services, etc.)? 2. You can ask about possible challenges you may face, while providing healthcare services and how to overcome them.
Answer: Model Discussion Notes:
1. What Practitioners Value Most: Health practitioners (doctors, nurses, ASHA workers) value helping community members feel better, building long-term trust, preventing diseases through early detection, and taking pride in rendering selfless service (sevā).
2. Possible Challenges & How to Overcome Them:
Challenge 1 (Overcrowding & Long Waiting Times): Overcome by setting up a clear single-line flow (Registration → Screening → Guidance → Feedback) and issuing numbered tokens.
Challenge 2 (Apprehension or Fear Among Visitors): Overcome by polite communication, explaining every measurement clearly before performing it, and maintaining visitor privacy.

Q2. PORTFOLIO: Use the pointers in Table 10.2 for discussion with practitioners and take notes. After the site visit, prepare a process chart for your work.
Answer: Model Site Visit Observation Log & Process Chart:
Site Visit Observations (Table 10.2 pointers):
Tools and materials used: Digital thermometers, sphygmomanometers (blood pressure monitors), pulse oximeters, glucometers, sanitizers, and disposable gloves kept neatly in dry containers.
Key processes: Patient registration, obtaining consent, non-invasive measurement of vital signs, health counseling, and systematic record-keeping.
Safety protocols: Washing hands with soap and water, wearing clean masks, wiping instrument tips before and after every use, and throwing used tissues/gloves in marked waste bins.
Quality criteria: Clean physical environment, polite and respectful interaction, accurate recording without giving unauthorized medical advice, and strict waste disposal.
Process Chart (Table 10.1 template):
Task 1: Identifying experts (PHC doctor/nurse/ASHA worker) — Target Date: Week 1 — Responsibility: Expert Coordination Team
Task 2: Learning to use vital sign monitoring instruments — Target Date: Week 1 — Responsibility: Screening Group
Task 3: Collecting home remedies and posture correction exercises — Target Date: Week 2 — Responsibility: Awareness Group
Task 4: Setting up health camp layout and checklist — Target Date: Week 2 — Responsibility: Logistics Team
Task 5: Delivery of health screening services — Target Date: Week 3 — Responsibility: Entire Student Team
Task 6: Waste disposal and cleanup — Target Date: Week 3 — Responsibility: Sanitation Team
Task 7: Feedback collection and reflection* — Target Date: Week 3 — Responsibility: Documentation Group

Section 10.7 Consent Questions & Solutions

Q1. PORTFOLIO: Create a consent form based on the services you will be providing. List the possible areas for any conflict between expectations of persons receiving the service and the service being provided (for example, a visitor to the camp expects to be given medicine by a registered medical practitioner, whereas you have not made any arrangements for a doctor to be present).
Answer: Model Consent Form & Conflict Analysis (based on Figure 10.2):
Consent Form Template:
Header: Community Health Camp — Visitor Consent Form
Details: Name, Age, Gender, Contact Number.
Services Offered: Non-invasive screening of vital signs (temperature, blood pressure, pulse, SpO2 [blood oxygen saturation], height, weight, BMI), yoga/stretching demonstrations, and general health awareness.
Declarations:
1. I understand that these services are provided by Class 9 students purely for awareness and learning purposes.
2. I understand that this screening is not a medical diagnosis or treatment, and no medicines will be prescribed.
3. I agree to have my basic health parameters measured safely.
Signature / Thumb Impression: _______________ Date: __________
Possible Areas of Conflict & Mitigation:
Conflict 1 (Expectation of Free Medicines): Visitors might expect free prescriptions or pills. Mitigation: Explicitly write on the consent form and state verbally at the entrance desk that no medicines are given, and display posters directing patients with abnormal readings to the nearest Primary Health Centre (PHC).
Conflict 2 (Expectation of Doctor Consultation): Visitors may expect a specialist doctor. Mitigation:* Clearly specify on promotional posters whether a registered medical doctor is present or if it is purely a student-led awareness screening camp.

Section 10.8 Preparation for the service Questions & Solutions

Q1. TASK: Measuring vital signs — Practise measuring the health vitals of your peers under supervision (Figure 10.3 and Table 10.7). You have already learned about body parameters, like height, weight and Body Mass Index (BMI) in your textbook on Physical Education and Well-being.
Answer: Model Activity Execution & Measurement Log (based on Table 10.7):
Procedure:
1. Sanitized hands and cleaned instrument tips with 70 per cent alcohol sanitizers.
2. Measured peer body temperature using a digital thermometer placed under the armpit/forehead (Normal = 97 – 99°F).
3. Measured blood oxygen saturation (SpO2) and pulse rate using a pulse oximeter placed on a clean finger (Normal SpO2 = 98 – 100%; concern if below 94%).
4. Measured blood pressure using an automatic digital BP monitor with cuff placed at heart level (Normal = Less than 120/80 mmHg; concern if above 140/90 mmHg).
5. Measured height (using stadiometer/wall tape) and weight (using calibrated scale) to calculate BMI = Weight (kg) / Height (m)².
Safety Observation: Sanitized all sensor tips between users, recorded readings accurately in log sheets, and ensured no medical advice or diagnostic claims were made to peers.

Q2. TASK: In this task, you will identify common occupational hazards, learn preventive measures, and practise simple posture correction and yoga routines. Some examples of occupational hazards are given in Table 10.9. Conduct a small survey in the community and add to the list.
Answer: Model Occupational Hazard Survey Log (based on Tables 10.9 & 10.10):
Survey Results & Preventive Actions:
1. Desk Workers / Computer Users: Health risks include eye strain, dry eyes, and neck pain. Preventive Action: Apply the 20-20-20 rule (look 20 feet/meters away for 20 seconds every 20 minutes), align screen at eye level, and do neck stretches.
2. Drivers / Long-Hour Sitting Jobs: Health risks include low back pain and joint stiffness. Preventive Action: Sit with a straight back, use a small lumbar support cushion behind the lower back, take standing breaks, and practise Bhujaṅgāsana (Cobra Pose).
3. Outdoor Workers / Farmers: Health risks include dehydration, heat stress, and muscle strain. Preventive Action:* Drink adequate water/electrolytes, wear light cotton clothes, rest under shade, and practise knee-to-chest or standing forward-bend stretches.

Q3. TASK: Explore two mobile apps or online platforms that support health and well-being. These may include apps for fitness, yoga, doctor consultations, emergency services, vaccination records, medicine reminders or health monitoring. Note their key features and how they can help people stay healthy. Examples of apps or platforms you may explore: 1. e-Sanjeevani – free online doctor consultation 2. CoWIN / ABHA – vaccination details and digital health ID 3. FIT India – fitness and activity tracking 4. mYoga – guided yoga sessions 5. Step Counter / Pedometer apps – track daily steps 6. MANODARPAN – supports mental well-being of students, teachers and families
Answer: Model App Exploration Report:
1. e-Sanjeevani (National Teleconsultation Service):
Key Features: Provides free, secure online doctor-to-patient teleconsultations via video/audio from home without requiring physical travel to distant hospitals.
Health Benefit: Enables rural citizens and elderly patients to access qualified government doctors and digital prescriptions easily.
2. ABHA (Ayushman Bharat Health Account) / CoWIN:
Key Features: Creates a unique 14-digit digital health ID to store and access medical records, lab reports, and immunisation/vaccination certificates digitally across hospitals in India.
Health Benefit: Eliminates paper record loss, streamlines doctor visits, and maintains a secure, lifelong personal health history.

Q4. TASK: Find out the basic emergency response to accidents and common ailments. For example, fever, heat cramps, nose bleed, small cuts or scrapes and snakebites, etc. You can list the symptoms, how to respond and what not to do.
Answer: Model Emergency Response Guide (based on Section 10.8.5):
1. Nose Bleed:
Symptoms: Blood dripping from one or both nostrils.
How to Respond: Sit upright and lean slightly forward. Pinch the soft lower part of the nose firmly for 10 minutes and breathe through the mouth. Apply a cool damp cloth to the bridge of the nose.
What NOT to Do: Do not tilt the head backward (this causes blood to flow down the throat into the stomach).
2. Small Cuts or Scrapes:
Symptoms: Minor bleeding and skin break.
How to Respond: Wash hands with soap; clean the wound gently under running tap water; apply mild pressure with a clean cloth until bleeding stops; apply antiseptic ointment and cover with a sterile bandage.
What NOT to Do: Do not apply dirty soil, ice directly, or unsterilized cloth to the cut.
3. Snakebite:
Symptoms: Fang marks, severe local pain, swelling, and weakness.
How to Respond: Keep the victim calm and completely still to slow venom spread; immobilize the bitten limb at or below heart level; call for emergency ambulance transport to the nearest hospital immediately.
What NOT to Do:* Do not cut the wound, suck out venom, apply a tight tourniquet, or give any food/medicine.

Q5. PORTFOLIO: Develop promotional material for the service you will be providing.
Answer: Model Promotional Poster Content (based on Figure 10.5):
Title: COMMUNITY HEALTH CAMP — Awareness, Care & Healthy Living
Date & Time: 18th August, 9:30 a.m. – 1:30 p.m.
Venue: School Community Hall
Services Offered: Height & Weight (BMI), BP & Pulse check-up, SpO2 screening, Nutrition & Home Remedies Guidance, Yogāsana & Posture Correction, Hygiene & First Aid Demos.
Who Can Attend: Students, Parents, and Local Community Members.
Important Note: Free entry! This is a health awareness screening camp (no medical prescriptions provided). Please bring prior medical reports if available.
* Organized By: Class 9 Vocational Education Students, supported by Local PHC Health Professionals.

Section 10.9 Providing the service Questions & Solutions

Q1. PORTFOLIO: Prepare a checklist for the service you will provide. Note your reflections related to whether all the tools, materials and safety items are ready and in good condition. Anticipate any potential problems, and how you will deal with them.
Answer: Model Camp Checklist & Reflection (based on Figure 10.6):
Checklist Table:
Tables & Chairs: 5 tables, 40 chairs (Available — In good condition).
Digital Thermometer: 2 units (Available — Sanitized & working).
BP Monitor & Oximeter: 1 BP monitor, 2 oximeters (Borrowed from PHC — Tested with fresh batteries).
First Aid Kit: 1 kit (Available — Checked expiry dates).
Sanitizers & Gloves: 2 bottles 70% sanitizer, 50 pairs disposable gloves (Available).
Waste Bins: 3 color-coded bins (Arranged from community hall).
Reflections & Anticipated Problems:
Anticipated Problem 1 (Power / Battery Failure): Digital oximeters or BP monitors running out of battery during peak hours. Solution: Keep two extra sets of fresh AA/AAA batteries in the storage box.
Anticipated Problem 2 (Crowding at Registration): Large group arriving simultaneously at 10 a.m. Solution: Deploy two student greeters to issue numbered tokens at the entrance.

Q2. PORTFOLIO: Design the layout of the space you will use for providing the service: 1. Which essential elements need to be included in the layout? 2. How should they be placed in the layout? 3. Are there any places with potential for crowding? 4. How can you ensure that the persons being provided the service have a smooth and comfortable experience? Draw a rough sketch of the layout or route if you plan to organise an awareness march.
Answer: Model Layout Plan (based on Figures 10.7 & 10.8):
1. Essential Elements: Entrance Reception Desk, Registration & Consent Desk, Vital Signs Monitoring Station, Home Remedies & First Aid Demo Table, Yoga & Posture Area, Awareness Display Board, Feedback Desk, and Color-Coded Waste Bins.
2. Placement: Arranged in a continuous, one-way U-shaped loop:
Entry → Registration Desk → Vital Monitoring Station → Demonstration & Yoga Area → Awareness Board → Feedback Desk → Exit.
3. Potential Crowding Zones: The Registration Desk and the Vital Monitoring Station are prone to bottlenecks.
4. Ensuring Smooth Experience:* Place waiting chairs along the pathway, keep clear directional arrow signs, maintain 1-meter spacing between tables, issue token numbers, and ensure privacy screens around blood pressure and weight checking tables.

Q3. PORTFOLIO: 1. Prepare a feedback form based on the service you provided. 2. Collect and analyse feedback. Note the improvements you would like to make the next time you provide the service.
Answer: Model Feedback Form & Reflection:
1. Feedback Form:
Q1. How was your experience at the Health Camp? [ ] Excellent [ ] Good [ ] Needs Improvement
Q2. Were the student volunteers polite and clear in explaining procedures? [ ] Yes [ ] Somewhat [ ] No
Q3. Was the camp area clean, comfortable, and well-organized? [ ] Yes [ ] No
Q4. What feature did you find most useful? [Open text box]
Q5. Suggestions for improvement: [Open text box]
2. Analysis & Future Improvements:
Feedback Collected: 90% of visitors rated the camp as ‘Good’ or ‘Excellent’ and appreciated the posture correction demos.
Improvements for Next Time:* Provide more seating chairs near the vital monitoring station and add multi-lingual signage for elderly visitors.

Section 10.11 Assess your learning Questions & Solutions

Q1. Compare two types of healthcare needs in the community. Which one should be prioritised for a school-based healthcare service and why?
Answer:
Comparison: Two major healthcare needs in the community are:
1. Curative Care: Treatment of acute illnesses, surgeries, and prescribing specialized prescription medicines.
2. Preventive & Awareness Care: Health screening (monitoring vital signs like BMI, blood pressure, SpO2), health education on hygiene, nutrition guidance, posture correction, and first-aid awareness.
Priority for School-Based Service: Preventive and Awareness Care must be prioritized for a school-based healthcare service.
* Reason: Class 9 students are not licensed medical professionals and are strictly prohibited from diagnosing diseases, prescribing medicines, or offering clinical treatments. School health services focus on peer support, spreading health awareness, screening basic parameters, and encouraging healthy lifestyle choices, while directing cases needing medical treatment to Primary Health Centres (PHCs).

Q2. Based on the healthcare service you provided, create a safety checklist.
Answer:
Model Safety Checklist for Healthcare Service:
[ ] Hand Hygiene: Wash hands with soap and water or apply 70% alcohol hand sanitizer before and after touching any visitor or instrument.
[ ] Personal Protective Gear: Wear clean face masks and fresh disposable gloves during health checks and cleaning tasks.
[ ] Instrument Sanitation: Wipe digital thermometer tips, oximeter clips, and BP cuffs with alcohol sanitizer wipes before and after every single use.
[ ] Safe Equipment Handling: Handle glass/digital thermometers gently; check electrical cords; never perform invasive procedures (no needles or blood draws).
[ ] Waste Segregation: Throw disposable tissues, gloves, and masks into designated color-coded bins (dry, wet, and sanitary waste).
[ ] No Medical Prescription Rule: Do not diagnose medical conditions or give any medicines to visitors; immediately inform a teacher/health professional if a reading is abnormal.

Q3. According to you, what are the essential elements related to service orientation and environment that are especially important in healthcare services? Explain with examples.
Answer:
Essential Service Orientation Elements:
1. Empathy and Polite Communication: Greeting visitors warmly, speaking in a calm tone, and explaining procedures before taking readings (e.g., explaining how a BP cuff feels before inflating it reduces anxiety).
2. User Privacy and Consent: Obtaining signed/verbal consent and setting up privacy screens around vital screening tables so visitors feel respected and comfortable.
Essential Environmental Elements:
1. Hygienic and Orderly Layout: Maintaining a clean, well-ventilated physical space free of dust, with a one-way flow (Registration → Screening → Exit) to prevent crowding.
2. Prominent Safety Signage & Waste Management: Displaying clear directional signs, safety rules, and accessible color-coded waste bins for sanitary waste disposal.

Q4. Why is it especially important to keep the patient or visitor at the centre while providing healthcare services? Give one example to support your answer.
Answer:
Importance: Keeping the visitor at the center (user-centric approach) ensures that healthcare services are delivered with dignity, empathy, safety, and clear communication, reducing fear and building community trust.
Example: During height and weight measurement, a user-centric volunteer greets an anxious elderly visitor, offers a chair, explains that the test simply checks general health, measures height without pulling the tape tightly, and shares the reading politely in simple words, making the visitor feel cared for and respected.

Q5. Read the scenario below and respond to the questions: During a school health camp, a group of students focused mainly on completing tasks quickly. Visitors were not greeted properly and were asked to move from one desk to another without clear explanations. Some students spoke hurriedly, while others continued their work without noticing visitors, who seemed confused or uncomfortable. At the health check stall, tools were used without explaining their purpose, making a few visitors anxious. Safety rules, such as cleaning tools and proper waste disposal, were sometimes ignored due to the rush. When a visitor asked questions, the response was brief and no one took time to listen carefully. As a result, several visitors left the camp, and feedback indicated that the experience felt rushed and unclear.
i. What went wrong in this situation?
ii. How could the students have improved their behaviour and communication?
iii. Which safety practices were missed and why do they matter?
iv. How would you change this situation to make visitors feel welcomed and cared for?
Answer:
i. What Went Wrong: The students prioritized speed over care and service orientation. They failed to greet visitors, provided no clear directions, ignored visitor anxiety, used tools without explanation, spoke abruptly, and neglected hygiene and safety rules due to rushing.
ii. How to Improve Behavior & Communication: Students should practice active listening, greet every visitor politely, explain what each health tool does before applying it, speak clearly at a unhurried pace, and guide visitors smoothly from desk to desk using clear directional signs.
iii. Missed Safety Practices & Importance: Students missed sanitizing health tools between uses and neglected proper waste disposal. Sanitizing tools is vital to prevent cross-contamination of germs between visitors, and proper waste disposal keeps the service environment hygienic and safe.
iv. Changes to Make Visitors Feel Welcomed & Cared For: Station a dedicated, friendly greeter at the entrance; obtain consent while explaining camp steps; maintain a single-file token system so students are not rushed; sanitize tools visibly in front of visitors; and create a comfortable, shaded waiting area with drinking water.

Q6. During a health camp, many people are waiting for check-ups. An elderly person and a pregnant woman arrive late. How should the service team respond? Explain your reasoning based on fair and ethical decision-making.
Answer:
Response of the Service Team: The team should politely welcome the elderly person and the pregnant woman, offer them comfortable seats in a shaded priority waiting area, and assist them through the registration and check-up process ahead of the general queue.
Ethical Reasoning: Fair and ethical decision-making in healthcare considers special physical vulnerabilities. Elderly individuals and pregnant women may experience physical exhaustion, back strain, or dizziness from standing in long queues. Providing priority care to vulnerable individuals demonstrates equity, empathy, and respect without depriving others of their fair turn.

Q7. Of the tasks that you did, which did you enjoy the most? Which did you enjoy the least? Give examples of what went well and what did not go well. What would you do differently next time?
Answer: Model Reflection:
Task Enjoyed Most: Practicing digital BP and pulse oximeter measurements on peers, and designing the U-shaped health camp layout.
Task Enjoyed Least: Sorting and disposing of sanitizing wipes and waste into color-coded bins during post-event cleanup.
What Went Well: The single-line layout prevented crowding, and visitors appreciated our home remedy demonstrations for common colds.
What Did Not Go Well: The registration desk temporarily ran out of consent forms during peak morning hours because buffer copies were not printed.
* What to Do Differently Next Time: Print a 30% extra buffer stock of consent and feedback forms beforehand, and station two student greeters at the entrance to manage peak arrivals.

Q8. Give examples of how you can apply your learnings in a real-life situations.
Answer:
1. Practicing Hygiene & Infection Control: Wash hands thoroughly with soap/sanitizer before and after handling first-aid tools, and clean household digital thermometers with alcohol wipes before and after use.
2. Monitoring Health Vitals at Home: Measure and record body temperature, blood pressure, and pulse rate for family members accurately using digital devices during minor illnesses without giving unauthorized medical prescriptions.
3. Ergonomics & Posture Correction: Apply the 20-20-20 rule while studying or using computers, sit with a straight back and lumbar cushion support, and practice daily stretching/yoga poses to prevent neck and back pain.
4. Basic Emergency First Aid: Respond calmly during minor accidents by applying correct first aid — such as pinching the nose and leaning forward during a nosebleed, or washing small scrapes under running water — and calling adult help immediately.

More Kaushal Vikas Chapters & Study Resources

• ⬅️ Previous: Chapter 9: Personal and Lifestyle Services
• ➡️ Next: Chapter 11: Tourism
• 📚 All Class 9 NCERT Books: Class 9 NCERT Books (2026–27)
• 📖 Full Library: All NCERT Books PDF (Class 1–12)

Frequently Asked Questions (FAQs)

Q1: What is the main objective of Kaushal Vikas Chapter 10?
Ans: Chapter 10 (Healthcare) provides Grade 9 students with foundational vocational knowledge, real-world skill-building tasks, and practical applications in Work in Human Services.

Q2: Are these solutions verified according to the 2026–27 CBSE curriculum?
Ans: Yes. All questions, exercises, and tasks are solved directly from the official NCERT 2026–27 textbook following official NCERT pedagogical guidelines and the latest CBSE marking scheme.